Upon placing an order, we process them in the order they are received. Our goal is to ship all orders received by 2pm EST, M-F business days only, the same day (excludes holidays). This policy may be delayed during peak shopping times and may delay your order 1-4 business days from being shipped. If the order is on back order there will be a delay in your purchase, and you will be contacted by a customer service representative if your item becomes no longer available and an immediate refund will be given.
We try to ship orders within 24-48 hours once the order has been processed through USPS.
Depending upon the location of your shipment we will utilize USPS, UPS or FEDEX. Thank you.
We sell various products and we take the quality of them very seriously. Due to the nature of these products there are limitations to what can be returned. You may return any unused factory sealed item for a refund within 15 days of purchase at the original purchase price minus a 20% restocking & shipping fee. The customer must also pay for the return shipping. If you received the wrong order or defective product, we will replace it, no questions asked. If packaging is open there are no returns provided. If you have any questions please contact us at info@cleencbd.com. Thank you.